My journey into crisis services began personally—watching friends struggle with suicidal ideation and wanting to offer real support. I started as a crisis counselor, answering calls from people in their most vulnerable moments. That work taught me the power of being present, of listening without judgment, of helping someone take a small step forward even when everything feels impossible.

As the need for crisis services grew, I became passionate about preserving the quality of care in each interaction as our crisis line scaled to meet demand.

At The Trevor Project, I built the continuous improvement department, overseeing quality across Lifeline, chat, and text programs.

At 988, I scaled the Unified Platform—infrastructure that enabled Spanish services, LGBTQ-specific support, and expanded chat and text capabilities to reach more people in crisis, in the ways they needed to be reached.

Now, I'm pursuing my Master's in Social Work to deepen my clinical skills and broaden my understanding of the social systems that shape mental health. My goal is to return to crisis services with both direct practice experience and the strategic perspective needed to build programs that scale without sacrificing quality.

My background: I hold an MPH in Epidemiology and Biostatistics, which gave me the tools to analyze data, measure outcomes, and design evidence-based interventions. But my heart has always been in direct service—whether that's on a crisis line or in a pilates studio.

I believe in meeting people where they are and helping them access their own capacity for change.

Whether I'm supporting someone through a mental health crisis or guiding them through a pilates session, the through-line is the same: empathetic curiosity, patience, and a growth mindset.